Pastel Pooch Pamper Box - Gen 1

For the best fit, we recommend referring to our size guide. The key measurement to consider is your dog's back length, from collar to the start of their tail. If you're between sizes, opt for the larger one. Also, keep in mind that our coats are highly adjustable around the waist to accommodate different body types.

An online order can be returned for a refund provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, clean and with tags still attached.

Please note: Unfortunately we are unable to accept returns or exchanges on our embroidered items, unless deemed faulty.

To start a return, you can contact us at customercare@pastelpoochboutique.co.uk.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Original postage costs will not be refunded unless an item is damaged/faulty. If you spent over £50 and qualified for free UK delivery, we will deduct the postage cost when the order is returned. This is to cover our initial delivery fee and the processing of the return.

You can always contact us for any return questions at customercare@pastelpoochboutique.co.uk.

When you proceed to checkout, you'll find an option labelled 'Discount Code' or 'Gift Card.' Simply type your code into that box and click 'Apply.'

To wash your drying coat, we suggest using a cool or gentle warm wash, ideally at 30°C or 40°C.

Wash colours separately to prevent any colour transfer. After washing, you can either cool tumble dry or air dry the coat.

If you find the coat isn't as soft as usual, consider adding a small amount of white distilled vinegar to your next wash where you would normally pour the softener. This helps to naturally soften the fabric and maintain its quality over time.

Avoid using oxidizing agents, bleaching agents, and optical brighteners.

Our coats are made from double layer microfibre.

It's often mistakenly believed that cotton towelling is superior to microfibre for drying.

Here's why this notion does not hold true and why microfibre is the best choice for your dog:

1. Friction and Hair Care: Microfibre towels require less rubbing to extract water from the fur, reducing friction, leading to less frizz compared to coarser cotton towels.
2. Durability and Cost-effectiveness: Microfibre towels last longer, with an average lifespan of 500 washes compared to cotton towels' average of 80 washes. This longevity saves money over time.
3. Absorbency and Hygiene: Microfibre's ultrafine fibres provide a massive absorbent surface, drying wet fur much faster than cotton. Additionally, microfibre's ability to pick up and remove bacteria from the surface is superior to cotton, which tends to push dirt and debris around. Microfibre's quick drying also helps prevent bacteria growth and odour.
4. Breathability and Comfort: Microfibre is breathable, preventing your dog's fur from becoming sweaty or smelly. Its soft texture ensures comfort for every dog.

Unlike most drying coats. Our coats have two layers, making them extra thick and effective. The first layer pulls moisture away from your dog's fur, passing it to the second layer where it evaporates, leaving your pup cosy and dry underneath.

When opting for embroidery, please anticipate an additional 3-5 days to the standard delivery timeframe. While we strive to expedite this process, during busier periods, it may take longer than usual.

We're proud to say that our coats are crafted from a superior grade of microfibre compared to standard microfibre commonly found in the market.

Our coats are incredibly soft to the touch, offering a luxurious feel that sets them apart from the rest. We understand that words can only convey so much, which is why we encourage you to read the reviews from our satisfied customers. Time and time again, the most common compliment we receive is about the exceptional softness of our coats.

Our coats speak for themselves, and we're confident that once you feel the softness of our coats, you'll understand why our customers rave about it.