Why Pastel Pooch?
FAQs
Which size should I choose?
For the best fit, we recommend referring to our size guide. The key measurement to consider is your dog's back length, from collar to the start of their tail. If you're between sizes, opt for the larger one. Also, keep in mind that our dog drying coats are highly adjustable around the waist to accommodate different body types.
Can I return the coat?
An online order can be returned for a refund provided it is:
• Within 30 days of purchase
• You have your order number
• Items are in their original condition, clean and with tags still attached.
Please note: Unfortunately we are unable to accept returns or exchanges on our embroidered items, unless deemed faulty.
To start a return, you can contact us at customercare@pastelpoochboutique.co.uk.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Original postage costs will not be refunded unless an item is damaged/faulty. If you spent over £50 and qualified for free UK delivery, we will deduct the postage cost when the order is returned. This is to cover our initial delivery fee and the processing of the return.
You can always contact us for any return questions at customercare@pastelpoochboutique.co.uk.
I have a discount code, where do I apply this?
When you proceed to checkout, you'll find an option labelled 'Discount Code' or 'Gift Card.' Simply type your code into that box and click 'Apply.'
How do I wash the dog drying coat?
To wash your dog drying coat, we suggest using a cool or gentle warm wash, ideally at 30°C or 40°C.
Wash colours separately to prevent any colour transfer. After washing, you can either cool tumble dry or air dry the coat.
Avoid using oxidizing agents, bleaching agents, and optical brighteners.
What material are they made from?
Our dog drying robes are made from double layer microfibre.
Why is microfibre the best choice for your dog?
- Friction and Hair Care: Microfibre towels require less rubbing to extract water from the fur, reducing friction, leading to less frizz compared to coarser cotton towels.
- Durability and Cost-effectiveness: Microfibre towels last longer, with an average lifespan of 500 washes compared to cotton towels' average of 80 washes. This longevity saves money over time.
- Absorbency and Hygiene: Microfibre's ultrafine fibres provide a massive absorbent surface, drying wet fur much faster than cotton. Additionally, microfibre's ability to pick up and remove bacteria from the surface is superior to cotton, which tends to push dirt and debris around. Microfibre's quick drying also helps prevent bacteria growth and odour.
- Breathability and Comfort: Microfibre is breathable, preventing your dog's fur from becoming sweaty or smelly. Its soft texture ensures comfort for every dog.
Unlike most dog drying coats. Our coats have two layers, making them extra thick and effective. The first layer pulls moisture away from your dog's fur, passing it to the second layer where it evaporates, leaving your pup cosy and dry underneath.
How long does embroidery take?
When opting for embroidery, please anticipate an additional 3-5 days to the standard delivery timeframe. While we strive to expedite this process, during busier periods, it may take longer than usual.
Doesn't microfibre feel 'weird'?
We're proud to say that our coats are crafted from a superior grade of microfibre compared to standard microfibre commonly found in the market.
Our dog drying coats are incredibly soft to the touch, offering a luxurious feel that sets them apart from the rest. We understand that words can only convey so much, which is why we encourage you to read the reviews from our satisfied customers. Time and time again, the most common compliment we receive is about the exceptional softness of our coats.
Our dog drying coats speak for themselves, and we're confident that once you feel the softness of our coats, you'll understand why our customers rave about it.
Testimonials
SCWe absolutely love our lilac drying robe, i got the 2xl for my vizsla and it fits perfectly. The customisation options are such a lovely additional touch. All of the colours are just gorgeous and the quality is amazing. Cant wait to buy another one for my other dog x
Tracey PontingGame changer today. Having two retrievers who love a muddy field walk has been a nightmare after with trying to get them dry with numerous towels. The washing has been endless but today after drying them down and then putting on the drying robe has been amazing xx I’ll be definitely purchasing some more. Definitely a great purchase xx
AlisonGorgeous drying robe for my youngest dog. Already have one for my oldest and it’s fabulous. Beautiful colour's and fantastic quality. Always get compliments from her hydro therapists. Would definitely recommend. Delivery was quick too.
Sophie LizOrdered 2 XXL drying robes for my golden retriever and I am blown away by the quality and the fit! We've had drying robes from elsewhere and they're either too small or too large, but these are absolutely perfect. The material is so soft and when done up the robe is nice and secure but still has room in it for her to move about - absolutely love!
DarrenGreat website, great price and beautiful quality! So thrilled with our purchase of two of the dog drying coats. Our dog is a large breed and the xxl size fits generously, making sure that she's comfortable as well as warm. Can highly recommend these, which are a lot less in cost that some of the other drying coats out there on the market, but of no less quality.
Jenna HiggsWe absolutely love our drying robes from Pastel Pooch Boutique. They are high quality, wash really well with no colour fading and have lots of adjustment. Perfect not just for drying off the pups but also acting as an anxiety wrap, with the hood up they help muffle the sound of fireworks and help the pups to relax.
Arabella Jones10/10! I am absolutely thrilled with the robe I just purchased! I had it embroidered with my dogs name for that extra special touch. The quality of this item is absolutely phenomenal, it’s so soft and cosy my dog gets very wiggly when I put it on him! Also, I found the size guide on their website so helpful in ensuring I got the right fit for my Labrador. I absolutely adore this robe (and so does my boy!), I can’t recommend it enough - in fact two of my friends have already decided to get one after seeing mine! Thank you so much for such a brilliant product!
Michelle FullardWe recently ordered a sage green drying coat for our 1 year old husky boy and we’re so so impressed! The quality is amazing, from the stitching to the velcro fastening to the material itself!
We were unsure of sizing but Pastel Pooch Boutique were more than happy to advise and responded quickly. For anyone with a double coated dog who regularly gets drenched on rainy walks or from swimming…this product really is a must have to save the walls and soft furnishings from the water shakes!
Rachel YAbsolutely in love with my pastel purple drying robe! It is such good quality, really drys my dog well, fits perfect and I have had so many compliments on the colour. The communication with the shop has also been amazing!
100% recommend this product!
Lisa GreenwoodThis is my second drying coat from Pastel Pooch Boutique, I absolutely love the quality, drying time and softness of them compared to others I’ve bought in the past.
I’d thoroughly recommend investing in one.
EmmaAn amazing, soft & fluffy drying robe ( or dressing gown as we’ve been calling it 🤣) that is perfect for our miniature dachshund
LauralaiThese drying robes are just the best. As a golden retriever mom, swimming can be a chore with my dog as he stays wet for hours and hours afterwards, but he loves it so much we still go anyway! This robe is a game changer! Dries him in half the time! Love the cute colors and embroidery too!
Michelle WeaverI had a discount code so saved a bit of money. I was looking for something like this for a while but wasn't sure if it would fit. Chose a small for my jackapoo and it fits perfectly :) got here in under a week which was great.
Denise MeyerWhat an amazing dog coat! I ordered the Pastel Pink in XXXL for my girl, Kira, and thankfully it arrived yesterday, July 29, 2024, during a really rainy day! I highly recommend Pastel Pooch Boutique!